Privacy policy

Psyche Nurturing Therapy (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or engaging with our therapy services, you agree to the practices outlined below.

1. Who We Are

• Data Controller: Olga Balompa

• Email: info@psychenurturingtherapy.com

• ICO Registration Number: X

We are registered with the Information Commissioner’s Office (ICO) and adhere to professional codes of ethics regarding confidentiality and data protection.

2. What Information We Collect

We may collect and process the following types of personal data:

a. From Website Visitors:

• Name and contact details (when submitted via forms or email)

• IP address and browsing behaviour (via cookies – see section 7)

b. From Therapy Clients:

• Full name, address, date of birth

• Contact information (email, phone number)

• GP details and emergency contact

• Medical and mental health history

• Session notes and records

• Correspondence (emails, letters, referrals)

• Payment and invoicing details

3. How We Use Your Information

Your information is used for the following lawful purposes:

• To provide psychological therapy services (contractual basis)

• To contact you about appointments or important updates (legitimate interest)

• To maintain clinical records (legal obligation and professional requirement)

• To respond to enquiries or messages submitted through the website

• To process payments and manage accounts

• To meet legal or regulatory obligations

4. Legal Bases for Processing Data

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract – for providing therapy services

• Legal obligation – to maintain proper records and comply with safeguarding requirements

• Consent – for marketing communications (only if explicitly opted in)

• Legitimate interests – for general administration and communication

In some cases (e.g., special category data such as health records), we also process data for the purposes of health or social care, which is permitted under Article 9(2)(h) of the UK GDPR.

5. How Your Information is Stored and Protected

We take data security seriously and implement appropriate technical and organisational measures to safeguard your data, including:

• Encrypted electronic records

• Password-protected devices and systems

• Secure storage for physical documents (if needed)

• Limited access to personal data (only by authorised individuals)

Records are kept for a minimum of 7 years after the end of therapy (or until the client turns 25, for children), in line with the requirements of professional bodies and insurers.

6. Sharing Your Data

Your information is kept confidential and will not be shared with third parties without your consent, except in the following situations:

• Legal requirement (e.g. court order, safeguarding concerns)

• Risk of serious harm to yourself or others

• Supervision (discussed anonymously in accordance with professional standards)

• Referrals to other professionals (only with your consent)

We do not sell or trade your personal data.

7. Cookies and Website Usage

We use cookies to improve your experience on our website. These may collect:

• Basic usage statistics (e.g. which pages are visited)

• Device or browser type used

• Anonymous user behaviour

You can control or disable cookies through your browser settings. For more details, please see our Cookie Policy.

8. Your Rights Under the UK GDPR

You have the following rights:

• To access your personal data

• To rectify inaccurate or incomplete data

• To erase data (“right to be forgotten”) in certain circumstances

• To restrict or object to processing in certain situations

• To data portability (where applicable)

• To withdraw consent (for marketing or optional processing)

• To lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

Helpline: 0303 123 1113

To exercise your rights, please contact us at info@psychenurturingtherapy.com.

9. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, insurance, and regulatory requirements.

Clinical records are typically kept for 7 years after your therapy has ended, as required by our professional bodies and insurers.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in the law or our services. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Psyche Nurturing Therapy
Olga Balompa
info@psychenurturingtherapy.com